Mortgages, Debt Collections & Cars Top Consumer Complaints List

Complaints about home mortgages and debt collection topped the list in the last year for the Consumer Protection Division of the Iowa Attorney General’s office.


Bill Brauch leads the division and says over 300 of the complaints to his office involved home mortgages and 171 involved debt collection.   The total number of complaints did drop 10-percent last year to under three-thousand. Complaints about cars were third on the list.   That includes things like a car that may have been in a major wreck was fixed up and then sold the buyer without disclosure, or dealers charging fees that were not disclosed. Brauch says they try to find out as much as they can before taking any action on a complaint.

If you have questions or complaints you can contact the Consumer Protection Division through the Attorney General’s website at: Or you can call 1-888-777-4590.