Picketer Upset with Klein Center



If you drove by the Great River Medical Center today you probably saw a man with a couple picket signs.

Paul Ganakes is upset with the Klein Center where his mother is currently staying. His picket signs featured pictures of the 93-year-old woman with black eyes and scratches on her face. Ganakes says this is the second time she’s fallen, and this time no one was around to help her….

We contacted CEO Mark Richardson about the situation. Richardson says this is the first time Ganakes had brought those concerns to him, and talked to the man for several hours about the issue…

Ganakes told us that he plans to picket again tomorrow.

About the Author

Savanna Evans
KBUR News Reporter

58 Comments on "Picketer Upset with Klein Center"

  1. Very sad poor lady I can’t stand nusring homes that don’t care about anyone but the selfs…they need to check on people more…

    • Ashley Windle | April 22, 2014 at 5:50 pm |

      I’m a CNA. Falls are a) not always preventable and b) not necessarily the facility’s fault. If you had even the slightest idea how nursing homes work, you would know that these people who as you say “only care about themselves”, are usually busting ass to make sure that several people have what they need at the same time. I can’t leave someone hanging in a lift to chase someone down when they get agitated and won’t sit down. I go all day without even taking a piss to check on people. You’re more than entitled to your own opinion, but if you think nursing homes are so bad, I hope you have what it takes to care for your loved ones, and god forbid they fall, because you should’ve “checked on them more”. Your comment shit on a lot of hard working people.

    • You are dumb | April 22, 2014 at 7:50 pm |

      Don’t generalize everyone that work’s in a nursing home into one category. Some people that are CNA’s actually do their jobs and care for their patients at these places.

  2. Instead of standing outside picketing he should be inside discussing it with her care plan team to make interventions to promote safety. Falls are never 100% preventable in a long-term care facility, just like at home. There are probably a lot of different aspects going on that are not in this article.

  3. Concerned Citizen | April 22, 2014 at 6:46 pm |

    So first off everyone needing a nursing home should do your homework. By using nursinghomecompare.com
    Next you should visit the home you are choosing. Ask the questions and observe the staff so you truly know what to expect when your loved one is there.
    You will see that in the burlington area there are two homes that are rated as a 4 to a 5 star facility. One being Burlington Care Center and the other being Blair House.

    Klein Center has yet to meet any expectations of myself my family and everyone we know. To be frank they have been unable to except patient due to falls more than one time since the new facility has opened. How about we see how many times before this. Oh ya even I can not count that high.

    So Ashley you must be a Klein cna. Probably the one that let her fall. My thought is if you have a patient on a lift there should have been two of you if you were trained right and had the skills to learn this. If so you know you could have helped prevent the fall because the other cna could have stayed with your lift.

    Next to address is Ashley again. Do you use this mouth that you have at the facility you work at ( Klien) if so if I was Mark Richardson reading this I would fire you.
    Hope you are reading this Mark. This proves that when Great river is hiring they do not screen for you just can not fix stupid. Anyone in there right mind would not say things the way Ashley has.

    • Ashley Windle | April 22, 2014 at 6:59 pm |

      I don’t work for Klein. How does it feel to attack a caregiver for stating facts?

    • Phoebe McNeece | April 22, 2014 at 7:10 pm |

      Concerned Citizen: I believe you mean “accept” as opposed to “except.” Unless your spelling and grammar is as good as your math (you yourself stated you can’t count very high.) But like you said, “you just can not fix stupid.”

      Stop snarking on Ashley for relaying the facts of the job of a CNA. She was painting a picture for people like you and I who don’t work that particular job and don’t have anyway of knowing what the day in and day out is like. She wasn’t defending Klein Center at all. I’m sure that there are things about your profession that are difficult for someone who doesn’t work in that field to understand.

    • You are dumb | April 22, 2014 at 7:31 pm |

      Hmmmmmm I would like to see proof of your claims about Klein having so many falls or them being a bad facility. My grandmother was sent to Kleins (before they moved) after she was involved with a car accident. She was there for over 3 months. In those 3+ months I visited her as much as I could. I never saw any mistreatment of the people staying/living there. I never saw anyone laying around after a fall. My grandmother is the type of person to tell you how it is. She never once said ANYTHING about anyone being mistreated including herself. Some of the staff that works there, I personally know and they are great, caring people. They would never mistreat a elderly person, let alone purposely let someone fall. Sometimes fall’s can not be prevented. There are a ton of reasons a elderly person could possibly fall, one being them getting light headed or passing out. You, Concerned Citizen are just rude. You have no clue about Ashley’s skills or how much training or experience she has. Just because she uses cuss words on her free time, off the clock, doesn’t mean shes not professional on the job. Assuming things only makes you look like a complete jerk and moron. Have a nice night now .

    • Stephnie Brown | April 22, 2014 at 7:48 pm |

      I am also a CNA and it don’t matter where a resident is placed there will be falls it has nothing to do with us not caring because I love and enjoy my job more than most people I think of it as what this were my grandma or grandpa or somebody in my family I would want them to treat them with the love and respect they deserve if u have no idea as to what a CNA does then you probably shouldn’t be putting your two cents in because Ashley is totally correct on everything she said so concerned citizen maybe you should get your CNA and then tell us what you see behind the scenes because what you see online and what you see while working with these people are two totally different things and I worked at Burlington Care Center and a couple of the aides that work there I wouldn’t want taking care of anybody in my family because they are just down right mean and lack the respect those residents deserve so before you go judging others for saying what they want check out what you fail to see

  4. Concerned Citizen | April 22, 2014 at 7:33 pm |

    Okay Ashley I do apologize for the harsh words. I am not putting down caregivers as I have been involved in this business for years. But when it happens over and over in the same place there is a problem. Yes my spelling is not the best but at the same time my family has owned facilities for years.

    So let’s start over here I do believe you are a good hearted person. I believe this because of your profession. Now to get to the point at hand Klein. The misfortunes of the residents is the issue. This facility is beautiful and all would love to be there but the risk are high.

    As a some day resident I would rather be where the people are treated as family not just a paycheck. I would also like to have care givers that are there for me. We choose to work in this field to care for the ones who can not do so themselves anymore.

    So I am trying to get others to see this also. Please use the sight talk to friends and other family members and choose the best place for your loved ones.

    Again Ashley I do hope you are in it for the same reasons as my family and myself are. Also my wife did say I was being pretty mean to you. Sorry again.

  5. Stephnie Brown | April 22, 2014 at 7:35 pm |

    I work in a nursing home and I love my residents with all my heart, I have also worked at Burlington Care Center and not all the staff that work there are as caring as u think. I could name a couple but I don’t want the drama. If your going to put somebody you love in a nursing home, you should probably check all three shifts because nobody ever sees what goes on at night time, I’m not putting anybody down and yes Burlington Care Center is a good facility but make sure your looking at all three shifts to make sure that everybody is getting the care they need and this goes for all nursing homes not just any particular one I’m just somebody who knows because I am a CNA

  6. Concerned Citizen | April 22, 2014 at 7:49 pm |

    So Stephanie yes there is drama in all work places. But that’s to be expected with so many different types of people in every workplace.

    Burlington care is 5 stars so I hope you are proud to have been part of the scores.
    I hope at the place you are at now you can bring to them what you have learned and carry the confidence that you are giving the best care possible.

    • Stephnie Brown | April 22, 2014 at 8:02 pm |

      Just because Burlington Care Center is a five star facility does not mean anything to me because I have worked there, you have to have love and compassion for people at that age and believe me they are not stupid and they will tell you if somebody is mean to them don’t ever think for a second that they don’t know whats going on. And like I said before when I am at work, my residents are my number one priority. You can read online about how great a facility is but it don’t always mean that it really is that great. I’m just saying only because I know first hand and I’m not saying that its not a great place, I’m just saying that there are a few aides they could get rid of to make the facility better because elderly abuse is getting worse and worse there, I hope you all have a good night. I usually don’t get into conversations like this but I had to say something

      • You are dumb | April 22, 2014 at 8:08 pm |

        A friend of mines Mom worked there at one point in time, Burlington Care Center that is. She has told me stories about that place and some of the staff that worked there at the time. Not a pretty picture. I don’t see how they got 5 star’s, unless they have improved since then. But I doubt that one.

  7. Concerned Citizen | April 22, 2014 at 8:08 pm |

    Is this like Danville you mean I believe you are confused. To my knowledge I believe you did not leave on good terms and have not heard of any abuse there and in writing you you put that out there i believe that is slander.. Huummmmmm
    Can’t fix stupid

    • You are dumb | April 22, 2014 at 8:10 pm |

      And what you did to Klein’s and Ashley is a form of slander. LOL…….you still haven’t proved there is any abuse going on at Kleins btw.

  8. Concerned Citizen | April 22, 2014 at 8:35 pm |

    Everyone has a comp just go to the right place and it is there. Anyone who is smart can find it as I did. The proof will be in black and white.

    • You are dumb | April 22, 2014 at 8:46 pm |

      Yes, because it’s on the internet that automatically means its true. And your telling others they are dumb. Congratulations.

  9. Concerned Citizen | April 22, 2014 at 8:39 pm |

    Btw that means but there was right !! LOL………….

  10. Concerned Citizen | April 22, 2014 at 8:44 pm |

    Did not slander them Ashley said it all herself!!!!!!!!!! Have a great nite will look back 2morrallllll 2 c what up been fun all in all I had fun screwing with you all.

  11. Concerned Citizen | April 22, 2014 at 8:50 pm |

    It is a gov. Med. site so I would believe state posted it. So I guess the board of nursing site is all lies too hummmmmm.

  12. Concerned Citizen | April 22, 2014 at 8:50 pm |

    Because it is on the internet

  13. Concerned Citizen | April 22, 2014 at 8:55 pm |

    If life was a box of chocolates I would not know what I was gonna get on the internet because the internet is not true so I hear

  14. Concerned Citizen | April 22, 2014 at 8:58 pm |

    Now Blair house has my vote also.. Gotta love good cares and great people . My mom loved it there. Loved bcc and got hurt at kleins so why the heck would I not do all I said here. Want proof go to the site read there are many entries there . Enjoy it fall asleep with ease at bcc and Blair. They rock they roll they have charm and class but you never fall on your assssssss

  15. I am a CNA at the Klein Center and most of these comments are ridiculous. If any of you are caregivers then you would know that falls are never 100% preventable. Many interventions can be put in place, such as chair alarms, floor pads, side rails, etc. But we cannot restrain the elder, nor should you have the desire to do so. None of these things will guarantee the resident will not fall. If you say you work at a nursing home that has a 0% fall rate, you are a liar. Elderly people have a tendency to fall down, unfortunately. We are a very large facility and our sole purpose is to make the residents lives easier and to make them feel that they are at home and taken care of. I have yet to see a nursing home that does not have some type of risk. I can almost bet my life that if this lady was at home when she fell, she would not have had quick or immediate care. She would have probably laid there for hours, if not days. Despite what you may think or say, there is obviously reason for this woman to be here. And before you jump to conclusions, no this woman does not live in my hallway or is under my care. And as for treating them as a paycheck? I dont know what you’ve heard but we don’t exactly make a fortune. If you haven’t ever worked in a nursing home, then you have no idea what you’re talking about. Also, as an employee here, I would not allow my parents or grandparents to live in a facility that is any less than ours. I believe that the best possible care is given here and the staff is unmatched. If you have a problem with the way things are going, take your family home, and take care of them yourselves.

    • Wanda Vierra | April 23, 2014 at 12:01 pm |

      Oh really & you are taking the “Liberty” of speaking for the Klein Center? How dare you! CNA’s like you, I do not want caring for my family member! This is a broken situation that we as family members would like to see some more caring for our loved ones as we “entrust” into the care of Klein! We were promised that this facility would take care of our elderly, it isn’t being done properly by CNA’s like you! Stop standing around, get to the rooms & take care of the patients instead of lurking here & shooting off your mouth in defense! Stop taking liberties, hanging out & not doing your job & then maybe an elderly patient wouldn’t be falling & injuring themselves!

      • Haha, I never took liberty. And im sorry that you wouldn’t want a “c.n.a. like me” taking care of your family. Considering you know nothing of me or my work ethic. I would do anything for any of the elders I take care of. To me, my job is clearly not only a paycheck. I care very much for these people. Unlike some people who have commented, I did not end my post with “I have to go do my cares.” If I was at work, I would not be “lurking,” as you say. I am fully aware that you probably meant for your post to hurt my feelings, but it didnt. I just feel bad for you that you have to attack someone you don’t even know when I was clearly just stating my opinion. I do work at Klein and I am very proud of my job and the facility I work for. I have never had complaints from my elders about my cares or my compassion for them. I’m sorry that you clearly have had some type of bad experience, but that is irrelevant. I would be happy to have my family in this home based on what I have seen. As you can clearly see from the woman’s daughter’s post, she sees her mother as happy and loved. I know what kind of aide I am, so do the elders, as well as their families. I am allowed to get defensive when people are attacking a place that I believe in and love. Oh and as for your “stop hanging out and do your job” comment, I have literally no down time. I work from the minute I walk in the door to the minute I leave. I haven’t even taken my half hour break in months. Because, again, the safety and comfort of the elders I care for is more important to me than that. Again, im sorry that you are so self-important that you clearly know everything about everyone enough to pass judgement.

        • Oh and might I add, when I left this afternoon there was a girl standing next to this man with a sign that said, “klein center saved my family.” Clearly, the fact that some of you do not like or believe in Klein, is still an opinion. There are obviously many people that do.

        • Ohhhh, you are so sweet! Thank you so much for your servants heart! All are blessed at Kliens with a heart and gift of compassion like yours.
          Blessings to you!

    • Hey, disregard those comments. I know what you do at Kliens. Thank you for loving my beloved momma! Thank you for your hearts desires…. for only people like you can bless the families that have their beloved’s living there!
      AWWWW….once again, thank you with all my heart.

  16. Can anyone point out that this man did go to prison for kidnapping and torturing a woman? Clearly he would be am amazing caregiver. Also at the nursing home I work at we get residents from Blair house with pressure sores the size of Africa and bcc has pounds of dust all over the place and loud ass, rude mouthed employees. But no complaints about the klein cemtee. Thats all.

  17. Paul Ganakes is a criminal | April 22, 2014 at 9:53 pm |

    Lest we forget…

    • wow….how sad that we must hide behind another persons past to draw attention away from the problem at hand. This man obviously loves his mother and cares about her well being……

  18. Good morning…This is Stacey Ganakes Tucker. I have been elected to represent the remaining Ganakes family concerning our mothers care at Kliens. I welcome this opportunity to tell everyone how fortunate and thankful we are that our mom is so highly thought of, cared for and loved by ALL at Kliens. Our mothers needs have been and continue to be met on a consistent basis. Kliens team has put our mother as a daily priority that functions perfectly and beautifully. How moving and touched we have been to see and experience the love that is shown and given to our mother. I personally have shared with different caregivers and administrators how blessed we feel to have mom at Kliens. Their are 8 of us children left and Paul included, are there to see mom on a regular basis, (except for those of us who live far away). We feel that moms life is blessed under Kliens umbrella of protection and authority.
    Our mother has been living at Kliens as of January 2005. Mom will be 94 years old this year. As POA for our mom, I receive phone calls on a regular basis concerning moms care in every aspect of her life . There have been numerous conversations with Kliens administrators and care givers informing us of moms eating habits, medications, weight gain or weight loss, her joys and her sorrows,
    dental care, chapel attendance, her sleep or lack of and so much more. We are committed to Kliens and feel that mom would not be alive today if it were not for the care and love that we see her receive daily. Yes, mom fell and we were notified immediately with her status and consequences from her fall. With all of these facts that I have stated above, it is impossible and unrealistic to think that mom has not been taken care of beyond and above what anyone could ever ask for. We have peace knowing that mom lives at Kliens.
    Just a note….Dino, one of my brothers, will be 70 years old this year. He recently shared with me that he likes Kliens so much that he’s thinking of getting put on their waiting list. LOL…true story.
    I also wanted to share that I personally have the utmost respect for my beloved brother Paul. He served our country in “the front lines” of Vietnam for 18 months. Comments about Paul’s criminal activity? I take no offense because it was a part of his life. He did serve his time. I am ALWAYS amazed at the love that Paul receives from the Burlington community when I am out and about with him. I am in awe of the quality of people in The Burlington Community. We don’t deserve your love and repeated kindness to us but we will take it and receive it all. As daddy would say “do it again”….Thank You Burlington
    Thank You SOOOO Much! We feel it:)

  19. Concerned Citizen | April 23, 2014 at 7:52 am |

    Now the biggest bed sores I have seen came straight from great river huuuummmmm isn’t that who owns Klein? Blairhouse never seen sores like that
    Except when they came from great river!!!!!

    And yes even criminals as you say have loved ones in care centers. Does that mean he can not love his mother and want the best care for her?

    And what dust are you talking about? The remodel dust to make even a better care center at bcc!!! Now loud mouth employees not doing there job must be the ones I have never seen.. Okay gotta go do my cares have a great day

    • dedicated caregiver | April 25, 2014 at 1:20 pm |

      @ Concerned Citizen: What happens at the hospital is totally different then what happens at Kleins. Two different places and care given. We love our elders. We love HIS mom, and we take great care of her. It is sad she fell and not being there that day coming in and seeing her was very sad as it is every time someone gets hurt, sick, or passes away. Its a hard job, with little pay and if we did not care for these people we could and would be somewhere else for more money, for just a job. We very much care for all the people at Kleins, and no we have bedsores Concerned if you are doing cares I wonder about the people you are taking care of because we get hardly get any breaks because there is always someone that needs to talk, to have a little extra care and that shows our dedication to our place of employment our elders, our love for the work we do. I do take care of his mom. I care a great deal for her. It hurts my heart that this happened and it is sad the falls do happen. You do not know what all had to deal from this man through the years. He has threatened the staff for years, chased nurses down the hall screaming at them, and could go on, riled the other elders up, given sweets to severe diabetics and if you said anything he would scream at you, tried to break in the old buildings front door by beating on it.. I do not feel safe with him there and due to this coverage he can come in now at anytime where he had only a few hours he could be there before. Because he is not well and shows her these pictures she is now having nightmares, her thinking it is her mother. So you tell me if he is safe and really is well, and cares for his mother. Maybe the newspaper and KBUR should have talked to those that have had to deal with him for years and got the staffs daily lives as nurses and CNA’s and our dedication to the work we do as best we can. We have great people where we work.

      • dedicated caregiver | April 25, 2014 at 1:59 pm |

        I meant we have no bedsores and when a family member was at the hospital they had great care

      • Whenever you are in fear or feel unsafe….you should call the police! It is unacceptable behavior! Manipulation and intimidation should never be acceptable! Hummmmm
        I am confused as to why this has been permitted!!!!!!

      • Thank you for all you guys do out there. We come entertain for you guys and l have never seen such a loving caring staff in my life! l think you guys are awsome!

  20. Whooops….forgot one important observation.
    I think moms picture that Paul has blown up to use picketing…..confirms and verifies my previous post. That is the sweetest most endearing and beautiful smile I have ever seen of my mom. My momma is soooooo happy living and being loved at Kliens.
    Thank you….. to all at Kliens.
    Stacey Ganakes Tucker

  21. Rational Thinker | April 23, 2014 at 10:41 am |

    Blah Blah Blah!! There have been many viable points made in most of these posts. As far as the comment by Concerned Citizen about leaving someone hanging in the air while in a lift with only one caregiver, would this not be a probable violation of the facility’s Hoyer Lift policy? Since most facilities require two people to be present when the lift is in use. As far as “using her mouth”, if a body alarm were present, then I’m sure that should have sufficed to alert anyone within ear shot to the potential of a fall. As far as body alarms are concerned, IF the resident is deemed a fall risk, then they may be used. Otherwise, recent research deems them as a hindrance and a form of restraint, which is a BIG no-no, unless prescribed by a physician. Falls are not 100% preventable … period. As ridiculous as it sounds, residents of these facilities “have the right to fall”. That is the general consensus of the powers that be.
    People form bad opinions of Long Term Care Facilities because they feel their loved ones aren’t cared for enough. If they feel this way, then either take them home and perform 24/7 care for them yourself, or pay for 24/7 home health care. I guarantee that would be much more expensive, but they would get the one on one care. This still wouldn’t 100% prevent falls. And speaking of cost of things, while yes, monthly bills for Long Term Care Facilities can seem like a daunting number to the consumer, it is a mere drop in the bucket of the monthly operating costs of these facilities. You’re not just paying for nursing care, there are a number of other services; kitchen, laundry, activities, housekeeping, maintenance, electric, water, food, etc. Operating costs for a small facility can be as much as $400,000 per month. Most facilities I’ve seen have a ratio of about 8-10 residents to CNA’s. If it takes 5-10 minutes to perform cares to a resident i.e. – getting out of bed, toileting, dressing, brushing teeth, and brushing hair. In essence, it could take as much as 40 minutes before a resident sees a CNA up to 1hr 40mins. So, unless the people want to pay another $400 per month for care, this will be the ratio and the amount of time between residents.

    • Rational Thinker | April 23, 2014 at 10:46 am |

      Also, I don’t know the method of this injury nor the medications this lady is on, but with the different medications many of our older Americans are on, a simple bump can appear much worse than it actually was. Just a thought

  22. Concerned Citizen | April 23, 2014 at 8:25 pm |

    Sorry I did mean to mention two people when using the lift. That’s why one could have helped. Again sorry not to mention that

  23. Texas Nurse | April 23, 2014 at 11:13 pm |

    Nurses and aides at nursing homes do the best they can but unfortunately residents fall. It is upsetting to everyone involved. I hate being the nurse who has to call a family and explain a fall. But it is important to remember the population we are dealing with. They are frail, have unsteady gaits, confusion, and health conditions that cause them to lose their ability to think logically. And unfortunately they fall. We can not restrain residents physically or chemically so falls will happen. It doesn’t mean any nurse or aide made the environment unsafe. It simply means they fell. I have told my residents families in the past if they want someone at their loved ones bedside 24/7 they will need to get a sitter or make a schedule with the family. Nursing homes are NOT baby sitting services.

    I do wonder in this specific case….why is the son picketing on the street that his mother is not safe RATHER than being in the facility WITH his mother. That would be a better use of his time.

  24. common sense | April 24, 2014 at 7:22 am |

    If hes so concerned about her care they could take her home and care for her themselves. Instead he have medicare pay for her arrangments and complain when accidents happen.

    • I believe that Paul suffers from PTSD. That was caused by serving our country in Vietnam. I’m quite certain that if he would devote this much time to picketing, he would be willing to take his mother in if this were an option.

  25. BULLY HATER! | April 24, 2014 at 1:08 pm |

    Try being his neighbor…he is disgusting!

  26. Nobody's Perfect | April 26, 2014 at 8:51 am |

    I have never met such a beautiful woman with a golden heart in my life. I believe I have met most of the family at some point because she lived right across the hall from my sons daddy. And I will say that family was there all the time, knowing how, when, what and why about their mother. If they believe this was and is the best care for her leave it alone. Not your decision. Hopefully you have the security, time, knowledge, medical needs and (or) finances to take care of your loved one should you have to face this decision. Maybe Paul took this too far, maybe Paul has issues, maybe maybe maybe. What does that have to do with the love and concern he has for his mother? I sure wish GOD ALL MIGHTY would have given me a perfect family. How fortunate some of you do. Praying for the Ganakes family.

    • What a blessing your words are to my heart right now:) I will take this as a direct kiss on the cheek from Our Lord above!!!
      Thank you thank you thank you!

  27. Just spent 3 weeks with my elderly parents. My mother went to sit in her chair and missed the chair and fell. She broke two bones in her shoulder and one bone in her hip.
    It happened so quickly we could not stop her from the fall. Elderly
    people do fall whether in the care of a center or at home. The aging
    process is hard for everyone. Love and enjoy every minute that you have
    with them.

  28. anonymous | May 9, 2014 at 5:19 pm |

    Is this from the same man who kept a girl locked up in his house against her own will for some time and is now a RSA???

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