Century Link Still Battling Service Outage

A third party contractor working on utilities in Burlington accidentally cut a fiber optic line owned by Century Link yesterday, affecting phone and internet services across Southeast Iowa.

David Slinker is a spokesman for Century Link, he says that a large number of customers are still having issues with their service.

“Currently we have telephone lines, some cellphones, and some internet services in the areas around Burlington, Fort Madison, and Keokuk that have been affected,” Slinker told KBUR, “Our technicians have isolated where that problem is and are working on-site to restore services.”

The outage originally affected several key services, including the 911 dispatch center in Lee County and Great River Medical Center. Problems with emergency services have since been resolved.

Additional help has been called in to work on fixing the damage. It could be late this evening before service is fully restored.